These Terms of Service (“Terms”) govern your use of the website and services (collectively, the “Services”) provided by AcCare Services Limited (“AcCare”).
1. General
These Terms apply to all users of the Services, including, without limitation, users who are accounting professionals and firms (collectively, “Experts”) and small and medium-sized businesses and entrepreneurs (collectively, “Clients”).
If you are entering into this agreement for and on behalf of a business entity, the term “you” in this agreement shall mean the business entity on whose behalf you are using the Services, unless the context does not permit.
By using the Services in any manner, including but not limited to visiting or browsing the Services, you agree to observe and be bound by these Terms.
AcCare reserves the right to change or modify these Terms at any time. You will be deemed to have agreed to the amended Terms by your continued use of the Services following the date on which the amended Terms are posted here.
If you have any questions, please contact us.
2. Use of the Services
Subject to your compliance with these Terms, AcCare grants you a limited, non-exclusive, revocable (with or without cause), non-transferable right and license to use the Services.
You shall use the Services in accordance with these Terms and shall not:
- Upload, communicate, or distribute any Content (as defined below) that violates or infringes another party’s rights of publicity, privacy, copyright, trademark, or any other intellectual property right.
- Contact, or provide any methods to contact other users off-platform.
- Copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, decrypt, interfere with, or disrupt the integrity or performance of the Services.
- Make any modification, adaptation, improvement, enhancement, translation, or derivative work from the Services.
- Violate any applicable laws, rules, or regulations in connection with your access to or use of the Services.
- Use the Services in violation of or to circumvent any sanctions or embargoes. Remove, alter, or obscure any proprietary notice (including any notice of copyright and trademark) of AcCare.
- Use the Services for any purpose for which it is not designed or intended.
- Use the Services to create or promote a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the Services or any services, product, or software offered by AcCare.
- Use any proprietary information or interfaces of AcCare, or any other intellectual property of AcCare, in the design, development, manufacture, licensing, or distribution of any application, accessories, or devices for use with the Services.
- Use the Services to send, post, or otherwise communicate any Content which is false, offensive, indecent, threatening, abusive, insulting, harassing, defamatory, libellous, deceptive, infringing, fraudulent, tortious, obscene, profane, invasive of another person’s privacy, or racially, ethnically, or otherwise objectionable.
- Use the Services to send automated, unsolicited, or unauthorized messages, telephone numbers, personal emails, advertising or promotional material, or any junk mail, spam, or chain letters.
- Upload to or transmit through the Services any data, file, software, or link that contains or redirects to a virus, Trojan horse, worm, or other harmful components.
- Use any scraper, robot, bot, spider, crawler, or any other automated device or means to access, acquire, copy, or monitor any portion of the Services, or any data or content found or accessed through the Services.
- Collect any information in respect of other users without their consent.
- Commit any act to avoid paying any applicable fees and/or charges.
- Attempt to engage in or actually engage in any activity or act that is intended to abuse, abuses, or inappropriately manipulates any promotion, campaign, and/or discount codes offered through the Services. Such acts and activities include, but are not limited to, creating fake or duplicate accounts.
AcCare reserves the right to claw back any cashbacks, prizes, and/or amounts paid to you under any event, promotion, offer, campaign, or any other activity, and/or terminate or suspend your account if you are subsequently found or suspected to have engaged in any activity or act that is in breach of these Terms, our guidelines, or any additional terms, conditions, and policies.
*Content is defined as any job listings, documentation, messages, or information that you post, transmit through, or upload to AcCare systems.
3. Account
You need to have an account with AcCare (“Account”) in order to use the Services. When you create an Account, you represent and warrant that:
- If you are an individual, you are over the age of majority in your province of residence;
- If you are representing a company, organization, or any other legal entity (“Entity”), you have the authority to bind the Entity to these Terms;
- You are capable of entering into and performing legally binding contracts under applicable law;
- All information which you provide is accurate, up-to-date, truthful, and complete.
You are responsible for all activities and transactions under your Account. AcCare will not be responsible in any way if your password and/or Account are misappropriated or used by a third party. Therefore, you agree to:
- Keep your password secure.
- Keep your account information up-to-date at all times, including informing us of any changes to your Expert status.
Unless expressly permitted by AcCare and subject to these Terms and any other additional terms as AcCare determines, you shall not set up multiple Accounts. To this end, AcCare reserves the right to suspend or terminate your Accounts and/or your access to the Services at any time, without advance notice to you.
4. Payment
Clients:
When you create a listing with AcCare, you agree:
- To move forward with the payment to the Escrow account upon acceptance of a bid;
- That pulling out of the agreement or not paying the noted fee after accepting a bid will render all agreements null, and you will not receive any services;
- That payments will be automatically released to the Expert after 72 hours if no issues have been identified by the Client;
- That AcCare is authorised to handle payments on your behalf.
Experts:
When you make a bid on a job posting, you agree:
- To pay 3.5% of credit hold on credit card, and if you failed to acknowledge the accepted offer within 48 hours, the 3.5% credit hold will be processed as penalty;
- The client will transfer the agreed fee to the escrow account before the commencement of services;
- To move forward with providing accounting services if the bid is accepted;
- That no payment will be issued if the task is not completed within the agreed timeframe;
- That payment will be paused if the Client raises any issues within 72 hours of product delivery;
- That AcCare is authorised to handle payments on your behalf.
5. Listings
- Listings are created by Clients to be reviewed and claimed by Experts by way of bidding or acceptance of the budget proposed by the Client.
- Jobs are not considered live until an Expert claims the task.
- In the event that the Expert does not acknowledge the task within 24 hours, the agreement will be considered null and void, and the job posting will be available for bidding once again.
- Listings will only be active for the Client and the relevant Expert after the task has been claimed.
- All documentation and the completed task will be uploaded to the Listing page for storage and record-keeping.
- The Client must raise any issues with the completed work within 72 hours, after which AcCare’s experts will review the situation.
- If no issues are raised within 72 hours, the task is deemed complete and the payment will be released to the Expert.
6. AcCare is a Venue
The Services provide a venue for users to interact with each other and to connect Clients with the right Experts for their tasks. While AcCare conducts due diligence and verification checks on both Clients and Experts, AcCare is not directly involved in transactions between users, save for instances where issues have been raised by the Client within 72 hours of task completion.
If we conclude, in our sole discretion, that you have misused the Services, we may take action against your Account or your listings. We try to ensure fair outcomes, but in all cases, we reserve the right to remove any content or suspend or terminate your Account or your listings without any refund of any amounts paid for the Services, without liability or notice to you, at any time and for any reason (except where prohibited by applicable law). We reserve the right to enforce, or not enforce, this Acceptable Use Policy in our sole discretion.
